Email Support
The fastest way to reach us. Whether you're a coach, parent, or player — send us a message and we'll get back to you promptly.
[email protected]App Issues
Having trouble with the app? Include your device model, iOS version, and a brief description of what you're seeing. We'll look into it right away.
Report an IssueAccount & Access
Need help with your coach or player profile, membership access, or account settings? We can sort it out quickly.
Get Account HelpCommon Questions
Yes — Open Dugout is completely free for coaches, players, and families. There are no subscription fees, no in-app purchases, and no paywalls.
During our early access period, the first 50 coaches to join Open Dugout receive Featured placement at no cost. Featured coaches appear at the top of search results with a highlighted profile. If you're interested, email us at [email protected].
Coach accounts with a Featured badge receive elevated placement in search results and event listings within the app, making it easier for families and players to find them. The badge is a visibility benefit — there are no additional locked features or paid tiers.
You can request account deletion at any time by emailing [email protected] with the subject line "Delete My Account." We'll process your request and confirm deletion within 48 hours.
Open Dugout launched in North Carolina, South Carolina, Virginia, Georgia, Florida, and Tennessee. We'll be expanding to additional states soon.
Email [email protected] with "Bug Report" in the subject line. Include your device, iOS version, and what you were doing when the issue occurred. Screenshots are always helpful.